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Given the choice of dealing with a positive Wholesale Odell Beckham Jr Jersey , upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No cont Deandre Baker Jersey[/url] , looking for innovation? Think optimism, that's one way to get there.


2. Learn (and teach) the power of positive self-talk. Often our internal chatter is negative. Reprogram your own chatter and then listen carefully for signs of it in others. When you hear someone saying, "Boy am I stupid," gently coach them away from that attitude by replying with "Don't be so hard on yourself, you're not stupid. You may have made a bad decision, we all do, from time to time Wholesale Dexter Lawrence Jersey , let's talk about that, what you've learned, and how to avoid it in the future." Our bodies respond to our self-talk, if we tell ourselves we are disorganized, we behave just that way. Tell yourself, with conviction, you are an organized person Wholesale Daniel Jones Jersey , and the behavior will begin to change. Our brain responds literally, like our computers. Learn to replace negative programming with positive.


3. Ban Whining. One whiner in the group can bring everyone down. A whiner is like an infection - it spreads. Put one strong whiner in a room and they can turn it into a pity party. Stop it at the source. Learn to spot them during the interview process. Don't hire them in the first place, unless you are prepared to keep vigilance over their behavior and attempt to change it. Good luck. Whiners love whining. Put a "No whining" sign on your door.


4. Teach people the art of "winwin." In our competitive society we have a winlose mentality. This may be a good strategy to fill a sports stadium, not a good way to run a company. Help people to understand that thinking "WinWin" opens up the possibility for new solutions. Remember, in the 21st century, it's innovation and creativity that will give us the edge, innovation comes from open minds and "possibility thinking."


5. Dump the drama. Melodrama. It sells tabloids Cheap Kyle Lauletta Jersey , and gets people to watch "Hard Copy" on TV, but it's something you don't need in your company. It saps valuable creative energy. If you've been using "Crisis Management" as your modus operandi, get out of the office, read a few good books, (like Steven Covey's), benchmark with "new thinkers", and learn a new style. Crisis management is passe Cheap Lorenzo Carter Jersey , wasteful and destructive.


6. Learn, teach and reward "Time-out" stress management techniques. A recent poll says that 90% of all Americans live in a state of chronic stress. YIKES!!!! No wonder customers get treated so poorly. Make sure people understand the role they play in controlling their own stress. We don't have control over circumstances; we do have control of how we perceive them. Take a deep breath, count to ten, walk away (physically or mentally) when you have to and call a "Time-out." Short circuit stress on the way in. Learn good stress management skills and teach them. Reinforce them. "Bob, I noticed how well you reacted with that angry customer yesterday, I was glad to see you take a deep breath and not react defensively - good job - you saved a valuable customer, and your own health as well. I'm proud to have you on the team."


7. Encourage people to live in the "now." Dwell on the past only long enough to figure out what you want to learn from it Cheap B.J. Hill Jersey , and then move on. Stop talking about "the good old days." What is important is what is going on right now. Give your fullest attention to exactly what you are doing now. Do it well, do it right and enjoy it. Customers can always tell if you are giving them your undivided attention, and they really appreciate it.


8. Start a list called "The 10 Best Things about Working Here." Let people add to it and watch it grow. It's fun, positive and a great way to focus people on what's right with your business. After the list is finished start one called "Ten More.." Remember you get more of what you focus on.


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